Senior Customer Success Manager (m/f/d)

Sales
Munich, Germany

Who we are - the Gini Community

Founded in 2011 Gini is a well-established award-winning FinTech company disrupting the banking, e-commerce, and insurance sector. Our most well-known product is our Gini photo payment software assistant, which is integrated into over 90% of German banking apps. With this and other products, we aim to improve everyone's quality of life by simplifying tedious tasks through automation. What’s special about us: We place a high value on autonomy, which we integrate into our daily work life with flat hierarchies. We have four core values that are essential to our collaboration at Gini: Excellence, Opportunities rather than Risks, Love, and Commitment & Responsibility.
We are very proud to have received several awards in recent years, including "Top Employer 2020" from Focus, "Financial Product of the Year 2022," and "Top Company" from kununu for 2023, 2024, and 2025.

We are looking for a Senior Customer Success Manager to support our largest banking clients – and in the future also insurance companies and e-commerce businesses. You will be the central point of contact, build long-term relationships, and ensure the optimal use of our solutions. If you want to take on responsibility in an innovative SaaS company, we’d love to hear from you!

Your playing field at Gini

• Customer Support: You are the main contact for our largest banking clients – and in the future also for insurance and e-commerce companies. You understand their needs and ensure our solutions are used optimally
• Relationship Management: You build and maintain long-term, trust-based relationships with key decision-makers and stakeholders
• Data Analysis: You monitor and analyze customer data, identify usage patterns, and proactively recognize opportunities for optimization
• Onboarding: You guide new customers through a structured onboarding process and ensure a successful start with our products
• Training: You conduct workshops and training sessions to help customers’ employees make the most of our solutions
• Feedback Management: You collect customer feedback and pass it on to our internal teams to continuously improve our products
• Upselling & Cross-Selling: You identify opportunities to expand cooperation through additional products or services
• Strategic Growth: You actively contribute to the further development and optimization of our Customer Success department

Skills to be successfull

• You have at least 5 years of experience in Customer Success Management, Key Account Management, or a similar role, ideally in a SaaS environment
• You have a degree in Business Administration, Business Informatics, or a comparable field.
• You have experience and a network in the financial services industry (a plus)
• You are proficient in data analysis tools and make data-driven decisions
• You have excellent communication skills – both written and spoken in German (C2 level) and English
• You have a strong ability to build and maintain trust-based customer relationships over the long term
• You have a solid technical understanding of software solutions and their implementation for customers

Your perks

• You have the choice - Mobile working from home or in our bright office with two spacious roof terraces, according to your needs
• Flexibility - early bird or a night owl, you have flexible working hours
• Growing together - further development is crucial, so you will receive an annual budget of €2,500 net and 5 additional days off for your personal and professional development. In addition, we give you one learning day off per month, which you can use according to your development needs
• Exclusive access to our external coaching pool: enjoy free coaching sessions on topics of your choice!
• 50€ net per month on top - which you can use for childcare, public transport, internet or health courses according to your needs
• Food allowance - We have an excellent employee restaurant in our office building where you can get delicious food with our allowance of 3€ per day
• Lots of different team events: we know how important team cohesion is, so we regularly organize team and company-wide events and activities
• Mobility: On the one hand, we cover the costs of underground parking so that you can get to work comfortably and stress-free by car. On the other hand, we offer our employees the opportunity to lease a JobRad. This allows you to make your commute to work in an environmentally friendly and healthy way and at the same time benefit from tax advantages.
• State-of-the-art equipment with Apple products: We place great value on modern and powerful technology and therefore offer our employees the latest Apple products as hardware
• Shared feedback culture with purpose - A feedback-driven culture full of purpose and community. Click on kununu and Glassdoor to find out what our employees and candidates are saying about Gini

Sounds like the right challenge for you?