Technical Support Engineer (m/f/d)

Munich, Germany

Who we are – the Gini Community

Founded in 2011 Gini is a well-established award-winning FinTech disrupting the banking, accounting, and insurance sector. Our most well-known product is our photo payment software assistant. With this and our other products, we want to enhance everyone’s quality of life - by automating tedious, mindless tasks. What’s special about us: We work in self-organized and cross-functional teams which give everyone at Gini immense autonomy and responsibility. Transparency, innovation, and continuous improvement are fundamental pillars in the way we work together.
Besides other awards in Gini’s early years, like the “Innovationspreis IT” in 2018, we received the “Top Arbeitgeber 2020” by Focus and "Finance Product of the Year 2022".

As a Technical Solution Consultant (m/f/d) you will collaborate with the platform team to address Gini Core product requirements and enhance the overall customer experience for Gini Banking partners. Regular communication with mobile, backend, and product teams will be a key aspect of your responsibilities.

Your perks

  • You have the choice - Mobile working from home or in our bright office with two spacious roof terraces, according to your needs
  • Flexibility - early bird or a night owl, you have flexible working hours
  • Growing together - further development is crucial, so you will receive an annual budget of €2,500 net and 5 additional days off for your personal and professional development. In addition, we give you one learning day off per month, which you can use according to your development needs
  • Exclusive access to our external coaching pool: enjoy free coaching sessions on topics of your choice!
  • Your coach - a “Steward” who helps you settle in and cares for your personal growth
  • 50€ net per month on top - which you can use for childcare, public transport, internet or health courses according to your needs
  • Food allowance - We have an excellent employee restaurant in our office building where you can get delicious food with our allowance of 3€ per day
  • Lots of different team events: we know how important team cohesion is, so we regularly organize team and company-wide events and activities
  • Mobility: On the one hand, we cover the costs of underground parking so that you can get to work comfortably and stress-free by car. On the other hand, we offer our employees the opportunity to lease a JobRad. This allows you to make your commute to work in an environmentally friendly and healthy way and at the same time benefit from tax advantages.
  • State-of-the-art equipment with Apple products: We place great value on modern and powerful technology and therefore offer our employees the latest Apple products as hardware
  • Shared feedback culture with purpose - A feedback-driven culture full of purpose and community. Click on kununu and Glassdoor to find out what our employees and candidates are saying about Gini

Your playing field at Gini

  • Your mission is to support the team as a contact person for technical questions and problems of our customers while keeping track of the technical activities and needs of our customers
  • You will take responsibility for the metrics associated with customer usage of the latest Gini SDKs and oversee the ongoing development of documentation, ensuring it is complete and consistent across the SDKs
  • You will communicate upcoming releases early to ensure that existing partners can plan their resources accordingly
  • You take over the planning by criticality and help the team to assess the impact on the tickets for both the customer and Gini
  • You use our REST APIs (e.g. with curl or Postman) to understand API behaviour and processing outcome
  • You dive into our logs with Graylog to track a customer's issue
  • You use analytics tools like Kibana to track trends, changes and KPIs
  • You understand which processes can be automated or supported by automated procedures to meet the growing number of high-touch customers

 

Skills to be successful

  • You have at least 3 years of experience in customer service and a basic understanding of software development
  • You have basic knowledge of backend and mobile development so that analyses and error tracking can be carried out without the help of developers in most cases
  • You are envied for your strong customer focus and high-quality standards in your work
  • You have very good communication skills and describe yourself as a team player and open-minded person
  • You speak and write fluent German and English (at least B2 level for both languages)
  • You have the ability and knowledge to automate processes

Sounds like the right challenge for you?

Julia Partusch
Recruiter & Dog lover

julia.partusch@gini.net