Junior Technical Solution Consultant (m/f/d)

Product
Munich, Germany

Who we are - the Gini Community

Founded in 2011 Gini is a well-established award-winning FinTech company disrupting the banking, e-commerce, and insurance sector. Our most well-known product is our Gini photo payment software assistant, which is integrated into over 90% of German banking apps. With this and other products, we aim to improve everyone's quality of life by simplifying tedious tasks through automation. What’s special about us: We place a high value on autonomy, which we integrate into our daily work life with flat hierarchies. We have four core values that are essential to our collaboration at Gini: Excellence, Opportunities rather than Risks, Love, and Commitment & Responsibility. You can find more details about our values and the way we work together at Gini in our handbook.

We are very proud to have received several awards in recent years, including "Top Employer 2020" from Focus, "Financial Product of the Year 2022," and "Top Company" from kununu for 2023, 2024, and 2025.

As a Junior Technical Solution Consultant, you’ll support our Gini partners (Banking, Insurance & E-Commerce) in implementing and operating our technical solutions. You’ll work closely with experienced Technical Account Managers, the platform team, and colleagues from Mobile, Backend, Product, Sales, and Customer Success. This role is ideal for someone at the beginning of their technical consulting career who is eager to learn and grow.

Your playing field at Gini

• You act as a first-level contact for technical support requests, handling routine issues and standard integration questions
• You support customers by tracking tickets, providing status updates, and escalating issues when needed
• You assist with SDK, API, and feature integrations in close collaboration with Senior Technical Account Managers
• You help with QA testing and validation during product releases and integration phases
• You maintain and update technical documentation, e.g. for bug fixes, releases, and platform changes
• You support backend configuration tasks such as credential setup and onboarding preparations
• You contribute to process improvements, data maintenance, and monitoring activities
• Over time, you take responsibility for a small number of customer accounts and support technical calls and reviews together with senior colleagues

Skills to be successful

• First professional experience (1–2 years) in customer support, technical support, IT, or a related role
• A basic understanding of software development concepts, APIs, and technical systems
• Initial knowledge of backend and/or mobile development is a plus, but not mandatory
• Strong customer focus, reliability, and attention to detail
• Good communication skills and a team-oriented, open-minded attitude
• Interest in automation and process optimization and willingness to develop these skills further
• Very good German and English skills (written and spoken, at least B2 level)

Your perks

• Flexible working: Mobile working within Germany or from our bright Munich office with two roof terraces
• Workation: Working from abroad? No problem – workation within the EU, the UK, and Switzerland is possible
• Flexible working hours: Shape your workday in a way that fits your rhythm best
• Growth & development: €2,500 net annual learning budget, plus 5 additional days off for your personal development and a monthly learning day
• Vacation & Sabbatical:  30 days of paid vacation and the opportunity to take a sabbatical
• Financial extras: €50 net per month on top of your salary or €50 Wellpass subsidy
• Food: €3 meal allowance per working day in our high-quality employee restaurant 
• Team & culture: Regular team and company events and an open, feedback-driven culture with real team spirit
• Mobility: Free underground parking and JobRad leasing with attractive tax benefits 
• Equipment: State-of-the-art Apple devices and ergonomic office equipment for productive work
• Lots of different team events: we know how important team cohesion is, so we regularly organize team and company-wide events and activities

Shared feedback culture with purpose: a feedback-driven culture full of purpose and community. Click on kununu and Glassdoor to find out what our employees and candidates are saying about Gini

Sounds like the right challenge for you?